IDENTIFICATION OF THE SUPPLIER
This e-commerce solution is proposed by Birev Srl , based in GALLERIA PRINCIPE DI NAPOLI 27 – 28 – 80100 – NAPLES , hereinafter referred to as Birev. The sale of products takes place through the Bicyclehouse site which can be reached at the internet address bicyclehouse.eu , and is governed by the following conditions.
1) PURCHASE PROPOSAL
By placing orders on the bicyclehouse.eu website, the customer declares to have read and accepted the terms of the conditions of sale proposed by Birev Srl. The conditions of sale in force are published on the site and communicated to the customer at the time of the order in the order summary e-mail. If the customer does not accept even one of the conditions proposed by Birev the sale will not be able to be perfected. Birev offers for sale, on the site bicyclehouse.eu only and exclusively products related to the categories indicated on the site itself and carries out its trade activity only and exclusively towards end users. Birev reserves the right not to process orders that do not comply with its commercial policy.
2) SENDING THE ORDER
To be able to buy on the bicyclehouse.eu site, you must have registered as a user. Whenever the customer intends to purchase one or more products, after logging on to the site with his credentials, he will simply have to insert the products in the shopping cart module with a click. The shopping cart module shows a summary of the selected products, allows the choice of the method of delivery of the goods indicating the cost of shipping (if applied), shows the payment method and allows before sending the cancellation of the products entered by mistake or the modification of the quantities to be purchased. To proceed with sending the shopping cart form, simply follow the instructions on the screen. By sending the shopping cart form, the customer sends his purchase proposal to Birev . Sending the shopping cart form implies consent to receive subsequent communications from Birev which are aimed exclusively at the conclusion and execution of the sales contract. After sending the shopping cart form, the customer receives an e-mail reporting the order, sent by the form also to Birev Srl. The customer must promptly check that all the data contained in the order report e-mail are correct and should he find any errors he must immediately communicate it to the following e-mail address: info @ bicyclehouse.eu, indicating in each of the two cases, the order number, your username and the corrections to be made.
3) ACCEPTANCE OF THE ORDER
Only and exclusively orders that comply with the conditions of sale and for which it is possible to ship all products with a single shipment will be accepted. After receiving the order report e-mail, Birev ascertained the compliance of the order with its conditions of sale, and the actual availability of the products requested, sends the customer an e-mail in which it communicates the acceptance of the order. The instructions required for payment are also shown in the order acceptance e-mail. After having received the payment of the full amount of the order, Birev proceeds to fulfill the order by sending the shipment confirmation by e-mail to the customer. The sales contract stipulated between the customer and Birev is to be considered concluded only after Birev has sent the order acceptance e-mail. The data provided by the customer at the time of the order will be included in the invoice and no changes will be possible after the invoice has been issued. The wording “available” displayed when consulting the product sheet on the Birev site is purely indicative and pending the possibility of multiple purchases at the same time by multiple users. For this reason, Birev reserves the right, once the order has been received, to check the availability of the goods and, failing that, to promptly communicate the temporary inability to accept the order received. No responsibility can be attributed to Birev Srl for the unavailability of the products and the consequent non-acceptance of the order.
4) CANCELLATION OF THE ORDER
The customer can request the cancellation of his order at no cost only and exclusively before the goods have been shipped, by sending an e-mail to the following e-mail address: info @ bicyclehouse.eu or as an alternative to the number: (+39) 3313374130, in each of the two cases you must always indicate the order number you wish to cancel, your username and the words “cancellation of order not yet shipped”. After sending the goods, the orders can be canceled only and exclusively by the customer, by exercising the right of withdrawal, the customer-consumer is defined by law as a natural person who purchases the goods for purposes not related to his business. professional, or does not make the purchase by indicating a VAT number in the shopping cart form.
5) DELIVERY AND SHIPPING COSTS
Birev will send the goods purchased by the customer by express courier in charge of delivery as soon as possible. The purchased product will normally be received by the customer in an average time of 1 to 2 working days starting from the sending of the order, after having prepared the packaging. The processing times of the order and its packaging range from a minimum of 2 days to a maximum of 5 working days. The delivery times of the goods are indicative as shipments are managed directly by the courier, and therefore are in no way binding for Birev. Upon delivery of the goods by the courier, the customer is required to check: – that the number of packages delivered corresponds to what is indicated in the transport document always attached to the goods and available on the outer packaging. – that the packaging is intact and not altered even in the closing tapes if present. – In the event that the goods arrive with packaging that is not suitable for safeguarding the same, due to any damage caused by transport, the customer must refuse delivery and immediately notify Birev who will arrange for a possible new shipment (in relation to availability warehouse). In the event that the customer still decides to accept the goods for delivery, he must do so by contesting the courier by putting the writing “GOODS INSPECTION RESERVE FOR …………” (indicating the reason) on the courier’s delivery document of which he must eventually keep a copy. The customer must communicate to Birev Srl, at (+39) 3313374130 or alternatively by registered letter with return receipt to be addressed to the registered office, Birev Srl Galleria Principe di Napoli 27/28 – 80100 Naples – ITALY, any damage suffered by products accepted with reserve within the working day following receipt of the goods, attaching a copy of the transport document. It is understood that in the event that it was not possible to find on the courier’s delivery document the writing “GOODS INSPECTION RESERVE FOR ………. (with indication of the reason)” and the damage report has not been received within the times indicated above, the damage to be borne by the customer will be considered. In the event that the goods have not been collected within three working days from the courier’s notice of passage, it remains understood that the storage costs of the goods at the courier’s warehouse will be a charged to the customer if it is found that the latter has not provided a traceable postal address or has not booked the collection following the courier’s notice of passage. The delivery costs of the purchased material, if foreseen, are charged to the customer, indicated in the shopping cart form at the time of purchase of the goods and including an insurance that covers the goods only and exclusively until delivery to the recipient. The transport costs indicated in the shopping cart module do not include the porterage for the delivery of the goods to the floor, therefore the delivery of the goods takes place at the address indicated at street level. The “average” transport cost for delivery on the Italian territory is equal to Euro 20.00 (VAT INCLUDED).
6) METHOD OF PAYMENT
The only forms of payment accepted for the purchase of the products offered for sale on the bicyclehouse.eu website are the bank transfer to be made upon confirmation of the order and the purchase by credit card using the international PayPal gateway. The customer purchases the products directly on the site using the shopping cart module. After sending the shopping cart form, the customer automatically receives an e-mail with an order report, which shows the list of products, transport costs and the method of payment. The order report e-mail is to be considered as a purchase proposal made by the customer. Subsequently Birev will communicate with an e-mail the possible acceptance of the order, reporting in the same the instructions for the payment. The order will be processed only and exclusively after receiving confirmation of the credit from the bank.
7) RIGHT OF WITHDRAWAL
The customer-consumer, i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form can exercise the right of withdrawal. The customer-consumer has the right to withdraw from the contract concluded with Birev Srl, without any penalty and without specifying the reason, within thirty (30) working days from receipt of the products purchased by sending a communication by registered letter with return receipt. to the registered office of Birev Srl Birev Srl Principe di Napoli Gallery 27/28 – 80100 Naples – ITALY. The registered letter must contain the order number and your username or via email to the address: info@bicyclehouse.eu. In case of exercising the right of withdrawal, the customer-consumer must return the products to Birev Srl only and exclusively at the following address; Birev Srl Galleria Principe di Napoli 27/28 – 80100 Naples – ITALY within thirty (30) working days from receipt of the goods. In the case of exercising the right of withdrawal, the customer-consumer will only have to bear the costs necessary for returning the products, as well as those incurred by Birev Srl for sending the goods, indicated in the order report e-mail. The right of withdrawal, in addition to compliance with the foregoing, is understood to be correctly exercised and therefore obtained when the customer-consumer has also met the following conditions: The return communication must be received in the manner described above; the products must not have been used; the product identification labels must still be attached to the products; any seals must be intact; the products must be returned in their original packaging; products must be shipped to Birev in a single shipment. In fact, Birev reserves the right not to accept products of the same order returned and shipped at different times; If the right of withdrawal is exercised according to the methods and terms indicated in this paragraph Birev will reimburse the sums already collected net of the costs incurred for the shipment of the products purchased and delivered to the customer. The costs incurred by Birev for the delivery of the products purchased by the customer are indicated in the order report e-mail. The sums paid by the customer for the purchase of the products, minus the transport costs, according to the aforementioned methods will be reimbursed within thirty days from the date on which Birev has received the returned products, by bank transfer to an account indicated by the customer. In the event that the methods and terms provided for in this paragraph necessary for exercising the right of withdrawal pursuant to the law are not respected, the customer-consumer will not have the right to reimbursement of the sums already paid and will also be at his expense. the costs of returning the goods.
8) WARRANTY
Birev Srl offers quality products for sale, purchased directly from carefully selected artists and producers who guarantee careful controls on the quality of the products. The products offered for sale by Birev on the bicyclehpuse.eu website are covered by the manufacturer’s legal guarantee unless the customer purchases an additional commercial guarantee that may be proposed. The customer-consumer in accordance with the provisions of the new regulations for consumer protection in the sale of consumer goods enjoys the seller’s guarantee for lack of conformity for 26 months from the delivery of the purchased products, of which 12 months are the legal guarantee of the producer. The non-consumer customer, company or professional, who purchases for professional purposes or by indicating a VAT number in the user registration and / or in the shopping cart form, enjoys only the legal guarantee of the manufacturer (12 months from delivery). To use the warranty, the customer must keep the purchase invoice. The images and technical data accompanying the product data sheets published on the bicyclehpuse.eu website can be complete and exhaustive of their own characteristics but different for example in terms of color. The images and technical data are those declared by the respective manufacturers of the goods. In case of exercise of the right of withdrawal by the customer-consumer, Birev has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
9) CUSTOMER ASSISTANCE AND RMA
For any communication (information or complaint) relating to defective products, the customer can contact the technical support of Birev Srl , by e-mail at: info@bicyclehouse.eu or by calling (+39) 331 3374130. To take advantage of the guarantee, the customer must make the RMA request (return of authorized goods) by filling in and sending the electronic form available on the site. bibcyclehpuse.eu. The customer can obtain a hard copy of the RMA request form to be sent by calling (+39) 3313374130. Within 48 hours from the transmission of the RMA request by the customer, Birev Srl will communicate the RMA identification code and the instructions necessary for the preparation and shipment of the defective product to an indicated destination. The return and subsequent delivery of the non-compliant product is free for the customer only and exclusively if requested within fifteen days of delivery of the product (DOA procedure) and only and exclusively at the same address where the goods were delivered. It should be noted that the costs for the return and subsequent delivery may be free at the discretion of Birev Srl and following an express written request from the customer at a different address that will have been indicated in the RMA request. After ten days from the delivery of the product, the return and subsequent delivery of the product will be at the expense of the customer, if it is not the manufacturer himself to do so.
ATTENTION: the acceptance / issue of the RMA by Birev Srl does not imply the acknowledgment of the free intervention under warranty, but only authorizes the shipment to the indicated assistance center. Here the physical state of the product, the documents related to it and the relative expiry terms, the accessories, the accompanying packaging and anything else required will be verified and, if everything falls within the applicability of the warranty assistance, it will be carried out. free repair. In the event that there are no details to intervene free of charge under warranty, a cost estimate will be sent.
Please note that in case of non-acceptance of the estimate, the shipping costs and diagnosis of the defect will still be charged.
CONDITIONS FOR TAKING CHARGE OF THE PRODUCT
1) The intervention under warranty covers only the lack of conformity pursuant to the law and / or any conventional warranty, where expressly provided, of the product purchased at the bicyclehpuse.eu website. Products that show clear signs of tampering or failures caused by improper use of the product or by external agents not attributable to defects and / or manufacturing defects are not covered by the guarantee. In such cases Birev will therefore not be required to carry out the repairs free of charge, but may carry out them, at the request of the Customer and for a fee, according to the estimate that will be issued on a case-by-case basis. 2) The Customer declares to be aware that the intervention for the repair may involve the eventual total or partial loss of programs and data in any way contained or recorded in the material delivered for repair. Birev cannot in any case be held responsible for this loss, therefore it is the Customer’s sole responsibility to ensure that the data has been backed up. In this regard, the performance of the data back-up service may be required for consideration. In any case Gifts Barra is in no way responsible for data, information and programs contained or recorded in any way in the material delivered to it, with particular reference to the lawfulness of the contents and legitimate ownership of the same. 3) The components replaced during the repair become the property of the manufacturer while the replacement ones become the property of the customer. Items found to be faulty will be disposed of according to current regulations.
10) APPLICABLE LAW AND DISPUTE SOLUTION
The general conditions of sale are governed by Italian law and in particular by Legislative Decree 22 May 1999 n 185 on the subject of remote contracts and by Legislative Decree 9 April 2003 n 70 on certain aspects concerning electronic commerce. By placing orders on the bicyclehpuse.eu site, the customer declares to have read and accepted the terms and conditions published on the site and communicated to the customer at the time of the order in the order summary e-mail.
11) MODIFICATION AND UPDATE
The General Conditions of Sale may be modified from time to time in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the current site. The prices published on the bicyclehouse.eu website are shown including VAT and may vary daily due to the market situation, exchange rate fluctuations and any regulatory changes.